At RUFFLE ME TO SLEEP, we hope that you love what you ordered. In the event that you are not satisfied, if something is amiss with your order, let us know right away. We have policies in places for returns, refunds, and alterations.

Upon receiving your order, be sure to carefully inspect merchandise for any damage or defects; should there be a physical problem with the order, let us know as soon as possible by either calling us at 831-293-8636 or via email at dee@rufflemetosleep.com. The window for notifying us is within 30 days of receipt your order.

Returns:

Should there be a defect, we will work with you on a solution. In the event that a refund is wanted for defective items, we will refund 100% of the sale to the payment method.

If the reason for return is based on preference, i.e. you received the item and didn’t like some aspect of it though it is without defect, we will work with customers on a case-by-case basis to determine the best options.

SIZING: We are always happy to work with our clients to help them find exactly the right fitting garment. The size chart on the website gives approximate comfort guidelines, but it is always advised to give us a call to discuss size requirements: 831-293-8636.

Once the necessity of a return has been determined, we will issue a Return Merchandise Authorization (RMA) number, which you should write clearly on the outer box.

Return shipping charges will be the responsibility of the customer (except in the case of damage/defect); we recommend shipping via insured ground service with a tracking number.

Returns must be received in their original state, merchandise that is unused, unwashed, in original condition with tags attached, and include all original packaging, and of course if you need to return a product because it is damaged or defective, we will apologize for the inconvenience and make it right.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund; if approved, your agreed-upon refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 days. Note that some refunds can take time to process depending on banks and credit card companies; if you haven’t received an expected refund, contact your financial institution first.

Return Exceptions

Note that we are unable to accept returns on any item that shows signs of wear or washing or cleaning. Additionally, we cannot accept returns on any special-order products that can take many weeks to complete, or on items that have been modified in any way.

Thank you for your purchase!